Company name: LE MANOIR DES ABEILLES
SASU
With capital 1,620,000 euros
Headquarters: PARC DU MONT SAINT MICHEL 50170 PONTORSON
RCS COUTANCES 44358355400029
INTRODUCTION
The Customer declares to have full legal capacity allowing him to engage under these general conditions of sale.
These general conditions of sale govern exclusively the contractual relations between the company LE MANOIR DES ABEILLES, Limited Liability Company with capital of 1,620,000 euros, whose registered office is located at RTE DU MONT SAINT MICHEL 50170 PONTORSON and registered with RCS COUTANCES under the number 44358355400029, and any user of the site www.maison-peltier.com
These general conditions are applicable throughout France.
Any order for a product appearing on the website www.maison-peltier.com. requires prior consultation of these general conditions.
For this purpose, the Customer has the option of saving the said general conditions at any time.
Any modification of these general conditions is opposable to Customers as soon as it is posted on the site www.maison-peltier.com for orders placed subsequently.
These General Conditions constitute the essential and determining conditions and prevail over all general conditions and / or all other documents emanating from the Customers, whatever the terms. Consequently, the Customer is deemed to have read and accepted without reservation all of these general conditions of sale which do not require a handwritten signature, insofar as the Customer wishes to order the products presented on the website online.
Each order placed on the site www.maison-peltier.com. Is governed by the general conditions of sale in force on the date of the order.
The fact that the company LE MANOIR DES ABEILLES does not avail itself at any time of a prerogative recognized by the general conditions cannot be interpreted as a waiver by the latter of subsequently availing itself of the corresponding prerogative.
I - PRODUCT INFORMATION
1 - Product characteristics
The company LE MANOIR DES ABEILLES presents on its website www.maison-peltier.com the products for sale with the necessary characteristics allowing the possibility for the potential Customer to know before the final ordering the essential characteristics of the products that he wish to buy.
3.2. The photographs of the products offered for sale are provided for information only and in no way bind the company LE MANOIR DES ABEILLES.
2 - Availability
The product offers, as well as their price, are valid as long as they are visible on the website www.maison-peltier.com. in the limit of the available stock.
In case of unavailability of the ordered product, the Customer will be informed by e-mail.
The customer will then have the option of canceling his order or accepting any replacement products offered.
The cancellation request must be made by email to ecommerce@maison-peltier.fr.
In the event of a cancellation request, the Customer will then have the choice of requesting either the reimbursement of the sums paid, or the exchange of the product.
In the event of a refund request, his order will be automatically canceled, and his account will be immediately refunded if his bank account has been debited.
In any case, the company LE MANOIR DES ABEILLES cannot be held liable by the Customer for any damage related to the mention of the availability of products in the event that this turns out to be inaccurate.
3- Price - Payment
The price of the product taken into account is the price displayed on the sheets for each product on the site www.maison-peltier.com.
The prices displayed are applicable within the framework of distance selling, and cannot be the subject of a request for application in store.
The prices take into account the VAT applicable on the day of the order as well as the delivery costs on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the price of products online.
Contributions to shipping costs are payable when ordering.
The Customer can make his secure electronic payment by Visa / Mastercard credit card.
The bank details entered are then encrypted using SSL (Secure Socket Layer) and protected by a security system intended to prevent unauthorized third parties from intercepting, accessing, distorting or diverting this data. their profits.
By communicating his bank details, the Customer accepts in advance and unconditionally that the company LE MANOIR DES ABEILLES proceeds to the secure transaction. The Customer therefore authorizes his bank in advance to debit his account in view of the records or statements sent by the company LE MANOIR DES ABEILLES, even in the absence of signed invoices by the card holder.
Customer payments are remitted to the bank on the day the products are shipped to the Customer.
The card is debited at the time of the order.
The Customer guarantees the company LE MANOIR DES ABEILLES that he has the necessary authorizations to use the method of payment chosen when confirming the order.
In the event of a payment incident, the order will be immediately canceled.
The company LE MANOIR DES ABEILLES reserves the right in particular to refuse to make a delivery or to honor an order from a Customer who has not paid in full or in part a previous order or with whom a payment dispute would be during the proceedings.
The company LE MANOIR DES ABEILLES also reserves the right to ask for proof of identity and address, or to refuse to honor the order if one of the elements provided during the order has already been used for one or more fraudulent orders.
4 - Additional costs
Any order gives rise to invoicing of a contribution to the ancillary costs.
All mandatory items not directly linked to the products, such as administration costs, packaging costs, delivery costs, etc. are considered as ancillary costs.
The amount of the contribution to ancillary costs is determined by the weight and the total volume of the order.
The amount of the ancillary costs is indicated in the e-mail acknowledging receipt of the order and on the invoice.
Additional costs are added to the price of the products ordered, and remain entirely the responsibility of the Customer.
II - PURCHASING PROCESS
The Customer places his order according to the online purchase process in force on the website.
Order on the site www.maison-peltier.com
The Customer is required to open a personal online account to register on the website www.maison-peltier.com before selecting the product (s).
When registering, the Customer must enter all of the mandatory fields specified on the electronic form, namely their title, last name, first name, full billing address, telephone number, e-mail address and a password. The Client must complete the registration form completely, accurately and fairly. The password is strictly personal.
During each visit to the website, the Customer will have access to his personal data thanks to his username and password.
The order will then be the subject of a summary that can be consulted at any time, and indicating the unit amount of each product ordered, the quantities requested, the amount of delivery costs as well as the total amount including tax of the order.
He will also choose his delivery address.
The ordering constitutes an electronic signature, which has the same legal value as a handwritten signature.
The information contained in the order subscribed by the Customer on the site www.maison-peltier.com will be the subject of an e-mail sent to the Customer.
LE MANOIR DES ABEILLES will then reserve the right to cancel the order in the event of non-receipt of supporting documents or receipt of documents deemed non-compliant.
The products will remain the property of the company LE MANOIR DES ABEILLES until full and effective receipt of the order price including VAT, in principal and in accessory.
At this stage of the online purchase process, the order may no longer be subject to modification or cancellation by the Customer.
An order confirmation email will be sent to the Customer.
This e-mail will state the nature, the quantities ordered, the unit price of each of the products and the price including all taxes of the order including ancillary costs.
The price including tax of the order is that which will be invoiced to the Customer.
An invoice serving as a guarantee will be sent when the order is dispatched and at the latest on the day of delivery.
Delivery
Products purchased on www.maison-peltier.com are delivered to the delivery address indicated by the Customer during the ordering process.
The processing time for an order consists of:
- the preparation time: verification of the information entered by the customer from the date of payment + preparation of the order + handling of the package (s) by the carrier
- the delivery time
The delivery times can go in ordinary period from 24 to 96 hours.
They can reach 4 to 10 days during the promotional period.
Deliveries outside mainland France may require longer delays than those previously announced.
If you order several products at the same time, they may have different shipping times. The order dispatch time is then based on the longest time.
The Customer can follow the progress of his order and the shipment through his personal customer account on the website www.maison-peltier.com, provided that the company LE MANOIR DES ABEILLES has the tracking information provided by its carriers.
The Customer undertakes to transmit, when ordering, all the information necessary for delivery in order to guarantee proper execution, in particular to provide a telephone number on which the carrier can reach him during the day.
Upon receipt of the package, the Customer or the recipient of the product must be able, if requested, to present an identity document.
Upon receipt of the package, the Customer is required to check the condition of the packaging, as well as that of the products, and to report the damage to the carrier on the delivery slip.
By signing the delivery receipt without issuing specific reservations, and accepting the products, the Customer acknowledges having received the goods in a condition giving them complete satisfaction.
If the Customer is absent at the time of delivery, the carrier will offer next day delivery.
In case of non-receipt of a package, an investigation will be conducted with the carrier and may take several days. During this period, no refund or return can be made.
In the event of a delivery delay of more than seven days, with regard to the announced delivery deadline, the Customer has the possibility of canceling his order within ten working days from the date indicated for the delivery of the product. . Any cancellation request made after this deadline will be rejected.
The cancellation request must be made by email to ecommerce@maison-peltier.fr.
In the event of a delivery error, the Customer has the possibility to make a complaint within ten working days of delivery, for delivery error and / or non-conformity of products in kind or in quality compared to the indications. on the order. Any complaint made after this deadline will be rejected.
The complaint must be made by e-mail to ecommerce@maison-peltier.fr.
In the complaint, the Customer will have the possibility of requesting either the reimbursement of the sums paid, or the exchange of the product.
Any cancellation or any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release LE MANOIR DES ABEILLES from any liability towards the Customer.
Upon receipt of the complaint or cancellation request, the company LE MANOIR DES ABEILLES will assign a return number for the product (s) concerned and will communicate it to the Customer by e-mail. The exchange of a product can only take place after the attribution to the Customer of a return number according to the procedure described below.
Pick up in store
For any withdrawal in store, the invoice corresponding to the order as well as an identity document must be presented by the Customer when collecting it from the LE MANOIR DES ABEILLES store.
The package is available to the Customer for 5 weeks, i.e. 35 calendar days. The Customer has the option of withdrawing the product (s) ordered during this period. However, after this period, the Customer's failure to collect the product (s) will be considered as a refusal to accept delivery. The company LE MANOIR DES ABEILLES will then be released from its obligation to deliver the products ordered, while retaining the power to demand payment.
III - RIGHT OF WITHDRAWAL AND RIGHT OF RETURN
1 - Right of withdrawal
In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a legal period of 14 clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of return costs.
This period starts from the day of receipt of the order.
In the event of the exercise of the right of withdrawal, the Customer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will also be at the expense of the Customer.
2 - Product return
When the right of withdrawal is exercised by a Customer having the status of consumer in application of article L221-18 of the Consumer Code, this Customer must return or return the products concerned to the company LE MANOIR DES ABEILLES, without undue delay. and, at the latest, within fourteen days of the communication of its decision to withdraw.
The Customer only bears the direct costs of returning the products concerned.
For any cancellation of delivery, or exchange of product, the product (s) must be returned to the company LE MANOIR DES ABEILLES by letter with tracking of the shipment to the following address:
LE MANOIR DES ABEILLES
RTE DU MONT SAINT MICHEL
50170 PONTORSON
To be accepted, all returns must have a return number.
To make the return, the Customer must first contact LE MANOIR DES ABEILLES by email at ecommerce@maison-peltier.fr.
The Customer must mention the product (s) being returned for withdrawal, as well as the order number. The Customer must attach the invoice concerned by the returned products. In the absence of these documents, the return of the product cannot be processed within the normal deadlines.
The products must be returned in their original packaging, in perfect condition, unused and accompanied by all accessories, the relevant invoice and the return slip, duly completed, dated and signed. Products returned incomplete, spoiled, damaged, used or soiled cannot be taken back.
3 - Refund
In the event of a refund request by the Customer, LE MANOIR DES ABEILLES undertakes to reimburse the Customer no later than fifteen days following receipt of the returned product (s). The Customer's bank account will be credited again in the event of payment by bank card, or by check in other cases.
IV - GUARANTEES AND AFTER-SALES SERVICES
18.1. The Products offered by the company LE MANOIR DES ABEILLES comply with current French legislation.
All the products sold by the company LE MANOIR DES ABEILLES benefit from:
- the legal guarantee of conformity (article L 217-4 et seq. of the Consumer Code);
- the legal guarantee against hidden defects (article 1641 to 1648 of the Civil Code).
To be able to benefit from the product warranty, it is imperative to keep the product purchase invoice.
18.5. Are excluded from any guarantee, in particular:
- apparent defects, that is to say visible defects in appearance not declared by the Customer during the delivery of the products;
- defects or deterioration of the products linked to the non-compliance by the Customer with the advice of consumption or conservation communicated by the company LE MANOIR DES ABEILLES on the Site www.maison-peltier.com
- defects or deteriorations linked to a factor outside the company, le manoir des abeilles.
V - RESPONSIBILITY
Orders are executed in current quality with the tolerances of French and European standards.
The company LE MANOIR DES ABEILLES cannot be held responsible for the non-fulfillment of Orders in the event of out of stock or unavailability of the Products, force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communication.
LE MANOIR DES ABEILLES cannot be held responsible for any indirect damage that may arise from the purchase of the Products.
LE MANOIR DES ABEILLES cannot be held responsible for non-performance of the contract concluded in the event of force majeure.
Force majeure events as defined by article 1218 of the civil code are considered as cases of force majeure having regard to the obligations of each of the Parties.
This will also be the case in all circumstances, even if they do not fall within the aforementioned definition, in particular cases of popular movements, epidemics or pandemics, acts of terrorism, machinery breakdown, fire, storm, water damage. , strike, shortage of raw materials, legislative or regulatory provisions, blockages of means of transport and supply of telecommunications networks, blockages of computer networks (including switched networks of telecommunications operators), failures of the public electricity distribution network, loss of Internet connectivity.
VI - PERSONAL DATA
The company LE MANOIR DES ABEILLES collects data on the user only for order processing purposes under the conditions referred to in its Confidentiality Policy accessible on the website www.maison-peltier.com.
The user can expressly oppose the disclosure of his identity and contact details when ordering.
The company LE MANOIR DES ABEILLES uses an encryption system for entering and transmitting bank data. During payment, the Customer is automatically redirected to the site of the banking partner of the company LE MANOIR DES ABEILLES. The company LE MANOIR DES ABEILLES has no knowledge of banking data and does not keep them at any time.
In accordance with the Data Protection Act of January 6, 1978 as amended and European Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and for the free movement of this data or "GDPR", the user has:
- a right of access under the conditions referred to in Article 15 of the GDPR;
- a right of rectification under the conditions referred to in Article 16 of the GDPR;
- a right to erasure of information concerning him for one of the reasons and under the conditions referred to in Article 17 of the GDPR;
- a right to limit processing under the conditions referred to in Article 18 of the GDPR;
- a right to data portability under the conditions referred to in Article 20 of the GDPR;
- a right of opposition under the conditions referred to in Articles 6 and 21 of the GDPR.
The user can exercise this right by sending an email directly to ecommerce@maison-peltier.fr.
Finally, the person concerned can, if necessary, lodge a complaint with the services of the CNIL by mail or by telephone.
VII - INTELLECTUAL PROPERTY AND USE OF THE SITE
All the elements (in particular texts, illustrations, logos, images, drawings) of the site www.maison-peltier.com. are the exclusive property of the company LE MANOIR DES ABEILLES, or of the holders of the rights having authorized the company LE MANOIR DES ABEILLES to use them, and are reserved for the public under intellectual property rights.
As such and in accordance with the provisions of the Intellectual Property Code, only use for private use, subject to different, or even more restrictive, provisions of the Intellectual Property Code, is authorized. Any total or partial reproduction of the site www.maison-peltier.com. Is strictly prohibited.
VIII - MODIFICATIONS AND DUPLICATION OF THE SITE
LE MANOIR DES ABEILLES reserves the right to modify and update all or part of the www.maison-peltier.com Site (s) at any time.
The change of name of the Site www.maison-peltier.com, as well as the change of its place of accommodation, its size, its object, its frequency of update will have no effect on the execution of the orders and subscriptions which will automatically and automatically apply to the modified site.
In the event that the Site www.maison-peltier.com “splits up” into several different sites, these conditions will automatically be extended to these sites.
IX - APPLICABLE LAW AND JURISDICTION
These general conditions of sale are subject to French law. In the event that one of the clauses of these general conditions of sale is considered null and void, this nullity will not affect the validity and compliance with the rest of the content of these general conditions.
In the event of a dispute relating to the interpretation, execution or validity of these general conditions of sale, only the French courts will be competent.
X - MEDIATION
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the company LE MANOIR DES ABEILLES adheres to the Mediator Service Center Mediation whose contact details are as follows: Mediation - vivons mieux ensemble - 465 avenue de la Liberation 54000 Nancy mediation @ vivons-mieux-ensemble.fr www.mediation-vivons-mieux-ensemble.fr
Any Customer having the status of consumer can use the mediation service for consumer disputes related to an order made with the company LE MANOIR DES ABEILLES on the internet. In accordance with the rules applicable to mediation, any consumer dispute must be entrusted in advance in writing to the Customer Service of the Company LE MANOIR DES ABEILLES by email at ecommerce@maison-peltier.fr or at the following postal address:
LE MANOIR DES ABEILLES
P.A. DU MONT SAINT MICHEL
50170 PONTORSON
After prior written action by consumers vis-à-vis the company LE MANOIR DES ABEILLES, the Mediator's Service may be referred to any consumer dispute for which the settlement has not been successful.
To find out how to refer to the Mediator: https://mediation35.fr/
Online Dispute Resolution Platform: In accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating independent out-of-court dispute resolution online between consumers and professionals in the European Union.
This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/
APPENDIX 1 - WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from your order placed on www.maison-peltier.com (products sold and shipped by LE MANOIR DES ABEILLES) - except for exclusions or limits on the exercise of the following right of withdrawal the applicable General Conditions of Sale.
For the attention of the company LE MANOIR DES ABEILLES, RTE DU MONT SAINT MICHEL - 50170 PONTORSON
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Ordered on …………………………………… ..
Order number: …………………………………………………………………… ..
Name of consumer (s): ……………………………………………………………… ..
Address of the consumer (s): ……………………………………………………………… ..
Signature of consumer (s) (only if this form is notified on paper):
Date: ……………………………………………………………… ..